Prizlune ("we") sets out below how we handle information on the official site (prizlune.com), the member site My Prizlune (account.prizlune.com) and our software products (together, the "Service").
1. Information we collect
- Account: email address, member ID, and the dates of sign-up and sign-in. If you sign in with Google, the email address, name and profile picture of your Google account.
- Purchases: the products you bought, the amount, the date and the order identifier. Payment details such as card numbers are collected by our payment provider (Stripe) and are never sent to us. Billing details such as your country and postal code, which the payment provider collects to issue invoices, are visible to us in the payment provider's dashboard.
- License activation and trials: an identifier for each computer (converted so that the original value cannot be recovered), the computer name, and the dates of activation and trial start.
- Inquiries: your name, email address and the content of your inquiry.
- Access information: access records such as IP address, browser type, pages viewed and time. The official site uses Google Analytics (which uses cookies) to measure traffic.
- Stored in your browser: your language setting and cart contents are kept in your browser (localStorage) and are not sent to our servers.
2. How we use it
- To provide your account and confirm your identity
- To sell products, keep purchase records, and issue licenses and trials
- To prevent and investigate fraudulent purchases, activations and license sharing
- To answer inquiries and provide support
- To contact you about purchases, licenses and important changes to the Service
- To improve the Service and analyze how it is used
- To comply with the law, including keeping records required for tax purposes
We do not send advertising or promotional emails without your consent.
3. Sharing with third parties
We do not provide personal information to third parties without your consent, except where required by law. We do entrust its handling to the service providers listed in the next section, to the extent needed for the purposes above.
4. Service providers we use
- Clerk, Inc. (USA): sign-in and account management
- Stripe, Inc. and its affiliates, including Link, LLC (USA): payments and reselling. Depending on your country, Link, LLC acts as the seller and handles your information under Stripe's privacy policy.
- Cloudflare, Inc. (USA): site delivery, data storage and email delivery
- Google LLC (USA): sign-in with Google and traffic analysis (Google Analytics)
These providers are located outside Japan (in the USA), and your information is stored and processed there. Please see each provider's privacy policy for how they handle information.
5. Cookies and analytics
The member site uses cookies to keep you signed in. Google Analytics on the official site uses cookies to measure traffic anonymously. You can opt out with Google's opt-out browser add-on.
6. Retention
We keep account information while your account exists. After an account is deleted, purchase records are kept for the period required by tax and other laws (generally seven years). Access records are deleted once they are no longer needed for operation.
7. Security
We take necessary and appropriate measures, such as encrypted connections and access control, to prevent leaks, loss or damage of information.
8. Your requests
If you ask us to disclose, correct, stop using or delete your personal information, or to delete your account, we will confirm your identity and respond without delay in accordance with the law. Please contact us through the contact page.
9. Changes
We may revise this policy when necessary. We will announce important changes on the Service. A revised policy applies from the time it is posted on this page.
10. Contact
Prizlune
Please contact us through the contact page.